Essential information

Before you go

Booking confirmation/invoice and tickets

Once you have booked your holiday with us and we have received your completed booking form and deposit (balance due in full if less than 60 days prior to departure), we will send you an invoice confirming all the arrangements made on your behalf, the outstanding balance and the date by which it must be received by us. Please check these details carefully and contact us immediately if there are any discrepancies or inaccuracies. We will contact you again around 10 weeks before you travel with updated information regarding your holiday. At this time we will also include full details and prices of any optional excursions available on your chosen tour. Your tickets and travel documents are sent out approximately 2 weeks prior to departure, although some train tickets may be handed out by your Tour Manager at check-in.

Booking Form

If you have already made a booking with one of our Tour Advisors on the telephone and need a copy of our booking form, click here to download a printable version.

Please ensure that the title, initials or forenames and surnames given on the booking form match those on your passport. This is because we make your travel reservations using this information and any inaccuracies will cause problems at a later date.

No surcharges - guaranteed

Once you have booked and paid us the appropriate deposit for your holiday, we guarantee that you will not be surcharged. This means that even if a cost increase is imposed upon us by a supplier - for example due to an increase in fuel costs - and we need to increase the holiday price for all new bookings, we guarantee that a price rise will not affect you, if you have already booked your holiday. It really does pay to book early.

Foreign Office Advice

Global and political situations do change. Your safety is our first consideration and if the Foreign Office advises against travel to a certain country, we act on this advice. The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.You are advised to check this information on their website www.fco.gov.uk/knowbeforeyougo or contact the FCO Travel Advice Unit on 0845 850 2829.

What to take with you

Luggage

Taking the right luggage on holiday can make the difference to your enjoyment. You will usually need to lift your own suitcase onto and off trains, and as many European trains do not have a specific luggage carriage, you will have to stow your case in the designated area within the carriage or in the rack above your seat. You may also need to carry it some distance between platforms/stations or to hotels. With this in mind, we recommend that you take one small suitcase and one piece of hand luggage per person. A good tip is to try lifting your luggage up and down the stairs at home to see how comfortable you are transporting your luggage while on holiday.

As a guide, we recommend one suitcase and one small piece of hand luggage per person, and suggest the popular 'vertical' suitcases with built-in wheels and a retractable handle measuring around 24"/60cm x 15"/40cm are best.

What to pack

Casual dress is acceptable on all holidays. On our cruising holidays, you may find that people tend to be just a little 'dressier' in the evening, especially at the farewell dinner. We will provide more detailed information before the tour on the climate at your destination, to help you decide exactly what clothes to bring.

Passports, travel documents and insurance

Passports and travel documentation

Please note that we do not accept any liability if any member of your party is refused entry to countries or transportation due to failure on your/their part to carry the necessary, correct and up-to-date personal documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

It is your responsibility to ensure that each person travelling in your party has a current valid passport plus any visas required for non-UK/EU citizens. British citizens require a full ten-year passport for all holidays, which is valid for at least six months after your return. If your passport expires earlier or is endorsed in any way, it may still be acceptable but you should contact your local passport office or the consulate/embassy of the country/countries being visited for detailed advice. Non-British citizens should also check passport and visa requirements with the relevant consulate(s).

Customers applying for a first British passport should allow at least six weeks to obtain one as they are now required to attend a personal interview with the Passport Office. Customers renewing their passport should allow a minimum of two weeks. However, in all cases, please apply as far ahead as possible so as to allow time for unexpected delays.

Cancellation and travel insurance

It is a condition of booking that you take out sufficient and appropriate travel insurance cover and we recommend this is done at the booking stage so that your deposit is recoverable in the event of a cancellation covered under the policy. It is your responsibility to ensure that all members of your party have appropriate travel insurance cover and that any insurance policy purchased is adequate for your/their particular needs and valid for the entire duration of the holiday. The duration of the holiday in the brochure includes the day of departure and day of return and is the period to be used for insurance purposes. Please remember to extend the duration of your insurance cover if you choose to extend your holiday.

To take advantage of our insurance please contact us for details. Please note that we do not check alternative insurance policies. If you take out your own cover please detail the Insurance Company, the policy number and the 24-hour emergency telephone number on the booking form. Read your policy details carefully and take them with you on holiday.

Health and Mobility

Disabilities and medical conditions

Although our tours are designed to be conducted at a leisurely pace, they can also be physically demanding and porterage is not available. Regrettably, many of our tours are therefore not suitable for the disabled traveller. Please advise us before any booking is made if anyone in your party has a medical condition or disability that may affect your/their holiday arrangements or if there are any health or fitness concerns which may affect your/their ability to cope with a tour. If we are to help you choose the right holiday for your health and fitness, we must be aware of all details. Please note that Tour Managers cannot provide individual assistance with boarding trains or coaches, or carry your luggage.

It is your responsibility to provide us with full and accurate details of the mobility, health and fitness (including any disability) of all members of your party so we can advise you of the suitability of tours. As standard practice, all customers who have declared any mobility difficulty to us will be asked to complete a mobility and health questionnaire with us over the telephone, to ensure this matter has been carefully considered and we are aware of any issues. If you are in any doubt as to whether the holiday you hope to book is suitable for you, please speak to our Tour Advisors at the time of making your booking. We want to ensure that all our customers have an enjoyable holiday and are here to answer your queries. Please remember to advise us of any changes to mobility or fitness levels between booking your holiday and travelling.

Health

The Department of Health's leaflet (T7.1) "Health advice for travellers" is available at Post Offices, by phoning 0800 555777 or online at www.dh.gov.uk, showing health requirements and advice for the countries you are visiting. We advise you to check with your doctor in good time prior to your departure as to which inoculations are necessary. For access to health care in many European countries, you should obtain the European Health Insurance Card (EHIC). Further information is available from the Department of Health on 020 7210 4850 or online at www.dh.gov.uk. Please note - the EHIC card is not a substitute for comprehensive travel insurance.

Accommodation and meals

Accommodation

All our basic holiday prices are expressed in £ sterling and are per person based on 2 people sharing.

• Single supplements or prices are expressed per person for the duration of the tour.
• A hotel room for two people may contain a double or twin beds.
• A single room may be a 'true' single or may be a single occupancy of a double or twin room. Either way, the supplement shown is always payable.
• As some of our hotels are in older buildings, bedrooms may differ in size and shape and amenities offered.
• En suite facilities are always private WC with either bath or shower.
• Any special request for a particular room specification will be passed on to our partners but we cannot guarantee that it will always be possible to satisfy your request.
• Rooms/cabins are not usually available before 2-3pm on day of arrival and must be vacated by 10-11am on departure.
• Sleeper accommodation on the Cologne-Vienna CityNightLine service is in the form of seating which converts into berths at night. Our compartments are Standard Class two-berth with washbasin.

Meals

In all cases, breakfast is included at every hotel. Please check the "What your tour includes" section to see what other meals are included on each holiday. Where dinner is included at the hotel, it is usually a standard set menu without choice, featuring regional dishes, and drinks are not normally included. Please advise us at the time of booking if you have any special dietary requirements and we will do our best to assist, although of course not all suppliers can satisfy every requirement.

Tipping

All service charges and local taxes are included at hotels. Gratuities to local guides and your Tour Manager are at your discretion. However on our river cruises, it is customary to tip the crew at the end of the cruise - we recommend 8-12 Euros per person per day, provided you are satisfied with the service received.

Itineraries and travel arrangements

Tour itineraries

Our itineraries are planned many months in advance. We do our best to follow the detailed itineraries shown, but reserve the right to make changes if we need to react to schedule changes or local conditions. We do our best to keep these changes to a minimum. Excursions may also have to be amended due to local conditions or public holidays. We will always try to keep you informed of any changes made, and of the reasons.

Optional excursions

We have included only a brief description of our optional excursions in the brochure. Full details, including prices, will be sent to you around 10 weeks before you travel. Please note that all optional excursions are subject to a minimum number of participants in order to operate, and the day of operation may change.

Rail reservations

We request rail reservations many months in advance in Standard Class. Although we do our best to follow the routes noted in the itinerary there might be occasions when a different routing or departure time is necessary due to timetable variations or seat availability. Increasingly, trains are 100% non-smoking, and reservations are requested in non-smoking accommodation, although at busy times we may be allocated some smoking seats. We cannot make specific requests for smoking seats. Prices quoted in this brochure are based on special fares, negotiated with our rail partners for group travel. Should you wish to travel on any Eurostar or other rail service, other than that included as part of your group holiday, a rail variation charge of £20 per person per service will apply in addition to the difference in cost between our special group fare and the normal published fare applicable at time of request for the journey in question. Any change involving sleeper services will be quoted on an individual basis.

Eurostar departure times

Where possible we have included an idea of the departure time of the Eurostar service from St Pancras International within each itinerary. Please note, these times are provisional. We request Eurostar rail reservations many months in advance and on occasions it may be necessary to revise the departure time which has been stated in the brochure due to circumstances beyond our control, such as timetable variations or seat availability. Exact Eurostar departure times will be available approximately 10-12 weeks before your departure.

Ebbsfleet departure

For travellers wishing to avoid London, Treyn Holidays tours can be arranged to depart from Ebbsfleet International. In some instances, travellers electing to depart from Ebbsfleet International may have to travel on an earlier train from the main group who depart from St Pancras International.

Travel delays

In the event of any undue delay, the group will be looked after in accordance with the standard practice of the scheduled carrier or transport operator.

Maintenance and development work

Every holiday visits a number of destinations. There may well be maintenance, re-development, building, road works or track work en route or in the vicinity of any of the hotels. If we know about such work and any associated potential disruption which may affect the enjoyment of your holiday, we will always try to advise you as quickly as possible. Please note that as we are not the only guests staying in hotels or ships, we cannot be held responsible for the behaviour or noise of others.

Overseas standards

In some countries, you may experience laws and standards that might not be the same as you are used to in the UK. On some holidays we visit countries with less advanced infrastructures. Travellers with an open, yet cautious mind and a flexible approach should enjoy the experience.

ABTA, ATOL and AITO

Our ABTA membership

Treyn Holidays is a tour operator member of ABTA, the Association of British Travel Agents, and our ABTA number is V2170. ABTA's main aims are to maintain high standards of trading practice for the benefit of its members, the travel industry at large and the consumers they serve. Both ABTA and its members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

As an ABTA member, we are obliged to follow the organisation's Code of Conduct. This ensures that our customers receive a high standard of service, fair terms of trading, and clear and accurate information on issues such as passports and visas, health requirements, and details of any alterations to your holiday. In the event of things going wrong, the Code of Conduct ensures that we respond to any complaint within strict time limits.

For further information about ABTA, the Code of Conduct and also the independent arbitration scheme available to customers if you have a complaint visit http://www.abta.com/ or call 020 3117 0500. Alternatively, ABTA may be contacted at the following address:

ABTA
30 Park Street
London
SE1 9EQ

Tel: 020 3117 0500
Fax: 020 3117 0581
Email: abta@abta.co.uk
Website: www.abta.com

ATOL protection

The air holiday packages in on this website are ATOL protected with the Civil Aviation Authority. Our ATOL number is 3278. Please see our booking conditions for more information.

ATOL, which is part of the CAA, is a financial protection scheme for UK tour operators and protects you from losing money or being stranded abroad in the unlikely event of our insolvency. All monies paid to us in advance for a booking will be refunded and, if necessary, arrangements will be made for your repatriation back to the UK.

ATOL Protection does not apply to all holiday and travel services on this website. Please ask us to confirm what protection may apply to your booking.

For more information about ATOL visit http://www.atol.org.uk/ and for information about the CAA, visit http://www.caa.co.uk/ or call 020 7453 6424.

Our AITO membership

Treyn Holidays is a member of the Association of Independent Tour Operators, an organisation representing over 150 of Britain's best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients' protection, in compliance with UK and European regulations. Treyn Holidays - like all other AITO members - are also bound by the organisation's Quality Charter.

For further information about AITO visit http://www.aito.co.uk/ or call 020 8744 9280.

Links to external websites

Throughout the website we provide links to external websites owned by third parties, for example the Foreign & Commonwealth Office and the Department of Health. Please note that such third parties are not ABTA members and that Treyn Holidays Ltd is not responsible for the content of their sites. For links to each page of this website, see our website sitemap.

Important information about Treyn Holidays

Head office and contact address

Treyn Holidays
Saviour House
9 St Saviourgate
York
YO1 8NL

Tel: 01904 734939
Email: info@treynholidays.co.uk

Registered in England No: 3208093
VAT Registration No: 870 3844 14

 

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